Cozumel Palace Hotel, Cozumel - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

Cozumel Palace is an all-inclusive resort situated on the stunning island of Cozumel, Mexico. It features luxurious amenities, exceptional dining options, and a plethora of activities amidst the beauty of the Caribbean. The resort offers accommodations that highlight comfort, along with stunning ocean views and cultural experiences linked to the rich history of the island.

Location

Cozumel Palace is conveniently located just 5 km from the vibrant attractions of Cozumel, providing easy access to local landmarks and activities. The resort is surrounded by beautiful waterways and marine life, ideal for diving excursions. Guests can also explore nearby natural sites, like the Punta Sur Lighthouse and Mayan ruins.

Rooms

The resort offers a variety of accommodations including suites that feature a king-size bed and two double beds, alongside luxurious amenities. Guests can indulge in a spacious suite with a private balcony and hammock, perfect for enjoying the warm Caribbean breeze. Each room provides stunning ocean views and access to unique features like a double whirlpool tub.

Eat & Drink

Cozumel Palace boasts onsite restaurants serving masterfully prepared Mexican delicacies, alongside a fine selection of international cuisines. Guests can sip on a bevy of top-shelf wines from diverse regions while enjoying fresh, artfully crafted dishes. Breakfast and dining options include unlimited wine by the bottle and tasty cocktails.

Leisure & Business

The resort features a state-of-the-art fitness center and offers an array of family-friendly activities like stand-up paddleboarding and snorkeling. Guests can unwind at the luxury spa, which provides relaxing treatments and rejuvenating therapies. Additionally, the property focuses on fun interactive experiences for guests of all ages.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Honeymoon Oceanfront King Suite

Max:

2 persons

50 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

Superior Oceanfront King Suite

Max:

4 persons

50 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Superior King Suite

Max:

4 persons

50 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

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Getting around

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City Center

Cozumel4600 ft

Airports

Cozumel (CZM) 2.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Authentic Cuisine!

“The Bugambilias restaurant stood out for its authentic Mexican flavors, featuring freshly hand-pressed tortillas and unique ingredients like Huitlacoche.” view full review

Amazing Views

“Our room provided a lovely view of the ocean, making it a perfect spot to watch the sunsets and enjoy the passing cruise ships.” view full review

Excellent Diving!

“The on-site dive operation was incredibly efficient, allowing us to dive just steps from the resort and enjoy stunning underwater experiences.” view full review

General

Non-smoking rooms
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Snorkeling
Table tennis

Services

Paid shuttle service
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Indoor swimming pool
Beach access
Sun loungers
Entertainment
Spa & wellness center
Jacuzzi
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

Map view

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

City landmarks

Carr. Costera Sur Km 9. 5 Zona Hotelera Sur

Chankanaab Adventure Beach Park

4000 ft

Av. General Rafael E Melgar 101

Coral Reefs Monument

3200 ft

Costera Sur Highway

El Cedral

4000 ft

Parks

Benito Juarez Park

4000 ft

Island

Museum of Cozumel

1.0 mi

Southeastern point 2.5 miles off Costera Sur

El Caracol

3900 ft

Km 11 Carreter Transversal

Mayaluum

3000 ft

Nature reserve

Faro Celerain Ecological Reserve

4000 ft

25 Avenida Entre Rosado Salas y 3 Sur

Galo Art Studio

4600 ft

Costera Sur Highway

Parque Nacional Arrecifes de Cozumel

4000 ft

Costera Sur

Laguna Colombia

4000 ft

Church

San Miguel Church

5200 ft

Mall

Punta Langosta Pier

2200 ft

Church

Corpus Christi

2200 ft

Centro

San Miguel de Cozumel Punta Langosta Lighthouse

2100 ft

Parks

Parque Arqueologico

1.4 mi

Parque Benito Juarez & Av. Rafael Melgar

Plaza Central

1.1 mi

7th Street South #700

Power Yoga Cozumel

4000 ft

5ta Ave Sur - #250

Mayan Mind Maze

3500 ft

Royal Village Mall

Arte de Origen

1.2 mi

5TH Avenue,between 2ND Street And Juarez

BALAM Art Painted on Feathers

1.2 mi

Calle Dr Adolfo Rosado Salas 109

Tequila Factory Outlet

3700 ft

Av. Rafael E. Melgar

Golden Eagles

3900 ft

Carretera Costera Norte

Castillo Real

3900 ft

Av. Rafael E. Melgar

Statue General Rafael Melgar

3900 ft

Nearby

Store

Mega

1200 ft

Parque Quintana Roo

1300 ft

Calle 1 Sur 58 Benito Juarez Park

Zero Kilometer Marker

1200 ft

Gonzalo Guerrero

Parque Atardecer MAya

1200 ft

Restaurants

El Postrecito

1100 ft

Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui

Rolandi's

1000 ft

Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar

Jeanie's

1100 ft

Avenida Rafael E. Melgar 11

No Name Bar and Grill

1300 ft

Avenida Rafael E. Melgar 628

William Restaurant

1800 ft

5ta Avenida #441 Entre 5 y 7

Rock 'n Java Caribbean Cafe

1500 ft

Avenue Rafael E. Melgar 602-6 On the Waterfront

Chillin' Bistro & Lounge

2100 ft

5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur

La Lola Cozumel

1700 ft

Av. Rafael E Melgar entre 7 y 11 sur A Lado Del Sector Naval

Taco y Tequila Cozumel

2100 ft

Av. Rafael Melgar

Reviews and Ratings

Feedback from previous guests about their experience

90%

liked the resort and would come back again

Immaculate rooms

Exceptional staff

Slow dinner service

Hallway noise

9.0/10

Perfect

Rooms

9.2

Location

9.8

Service

9.6

Dining

8.4

4.5/5 based on 4847 reviews

#4 of 64 hotels in Cozumel based on Tripadvisor

Leonard

United States of America, December 2024

8.2/10

Our stay at Cozumel Palace was an overall enjoyable experience, highlighted by great dining options and attentive service. The rooms were spacious and clean, providing a lovely view of the ocean. However, the noise from the lobby bar and other areas occasionally disrupted our rest, and the decor in the dining spaces could use a more inviting touch. Despite a few minor drawbacks, we appreciated the value for money and the charm the resort offers.

Rooms

8.0

The rooms were spacious and clean, featuring a king-size bed, a mini bar that was restocked daily, and a lovely view of the ocean. While a bit dated, it didn't affect our stay.

Service

9.0

The service was genuinely attentive and made us feel welcome. Staff like Pascual and David really stood out, ensuring everything ran smoothly during our stay.

Location

9.0

The location provided easy access to the Punta Langosta cruise port and a vibrant local atmosphere, making it a fabulous place to explore or relax by the pool.

Dining

8.0

Dining was a highlight, particularly the Mexican restaurant, which had authentic dishes. However, I felt the ambiance in some dining areas could be improved to enhance the experience.

Facilities

7.0

The resort had great facilities, including multiple pools, a dive shop, and a well-kept gym, though the gym hours could be adjusted for early risers.

Fred

United States of America, November 2024

9.8/10

This resort is a true gem! It's exceptionally clean and well-maintained, creating a very relaxed atmosphere. The service is top-notch, with countless staff members going above and beyond to ensure a fantastic stay. My only complaint would be the aggressive sales tactics, which can be a bit annoying. Nonetheless, I had an incredible experience overall.

Rooms

9.0

The rooms were clean and comfortable, equipped with a stocked mini-bar and all necessary amenities.

Service

10.0

The service was outstanding, with staff members like Martha and Jairo being particularly attentive and genuinely caring.

Location

10.0

The location is perfect, offering easy access to water activities and a peaceful poolside experience.

Dining

10.0

The dining experience was fantastic, with a wide variety of delicious food served by attentive staff like Maria.

Facilities

10.0

The facilities were superb, from the beautifully maintained pools to the enjoyable activities offered.

Kenneth

United States of America, November 2024

9.0/10

We had a wonderful stay at Cozumel Palace, appreciating the spacious accommodations and attentive service. The location was ideal for exploring local shops and diving spots, but dining could use some enhancements, particularly at the Mexican restaurant. Overall, it felt like a great value for our money, though the wait times for dinner were a bit frustrating at times.

Rooms

10.0

The two-bedroom Presidential Suite was stunning and provided ample space for two couples, while the Junior Ocean Front Suites were also well-maintained and clean throughout our stay.

Service

10.0

Service was exceptional, with staff going out of their way to cater to our needs, from the bell staff assisting with room changes to the waitstaff's friendliness at every meal.

Location

10.0

The hotel is perfectly situated within walking distance of stores and additional eateries, making it super convenient for exploring Cozumel.

Dining

7.0

Dining experiences varied; while some restaurants, like Momo, impressed us with delicious offerings, others fell short on flavor, especially the Mexican restaurant.

Facilities

8.0

The pool was a great size, though it tended to get crowded, particularly around the swim-up bar in the afternoons.

Mark

United States of America, November 2024

8.6/10

Overall, my stay at Cozumel Palace was fantastic with lots of positive experiences. The rooms were spacious and always spotless, offering a wonderful ocean view. The dining was generally good, but service during dinners could take a bit too long. The location allowed for easy access to the town, which was a big plus for us. While the noise from the hallways was a bit bothersome at times, it didn’t detract too much from our enjoyment.

Rooms

9.0

The room was spacious, kept immaculate, and had a beautiful ocean view from the balcony. It felt very comfortable, although the air conditioning could be a bit too cool.

Service

9.0

Service was exceptional; staff were attentive and remembered our names, which made a big difference in our overall experience.

Location

10.0

The location was perfect for exploring the town and enjoying our mornings on the waterfront. It was so convenient to just walk to various nearby attractions.

Dining

7.0

Food was mostly good, especially the Italian and Mexican options, but dinner service tended to be a bit slow which made us miss out on some evening activities.

Facilities

8.0

The facilities were well-maintained, especially the pool area where we spent a lot of our time. The spa services were nice, but slightly overpriced if not using resort credits.

Immaculate rooms

Slow dinner service

Daniel

United States of America, September 2024

10.0/10

Our stay at Cozumel Palace was absolutely amazing! The rooms were incredibly comfortable with breathtaking views of the ocean, and the service we received made us feel like family. The food was delicious, with plenty of variety at every meal. The pool area was superb, allowing us to unwind and snorkel right from the resort. Overall, it was a fantastic value for money, although a dedicated adult pool would have been a nice addition.

Rooms

10.0

The rooms were spacious, clean, and comfortable, featuring a large king-size bed and a loft with two full beds.

Service

10.0

The service was top-notch, with staff remembering our preferences and making us feel at home right away.

Location

10.0

Cozumel Palace is ideally located, just steps away from the beach and local shops, making it super convenient for snorkeling.

Dining

10.0

The dining experience was delightful, with an impressive breakfast buffet and diverse options at dinner, including fantastic sushi.